CE BUSINESS SOLUTIONS SPECIALIST I OR II
Entry level responsible for incident triage, participating in testing, and resolving low complexity issues while growing knowledge base in the solution. This position performs under general supervision. In order to develop competence, this position will receive training and mentoring from the Manager and more senior level Solutions Specialist.
PRIMARY DUTIES AND RESPONSIBILITIES
1. Participate in incident and request assessment and prioritization and liaise with business areas and technology support teams for resolution. Ensure Service One incidents and requests are reviewed, updated and closed. (25%)
2. Participate in development and review of solution requirements and review of user test strategies, and support testing and delivery of enhancements. Develop, maintain and review documentation including process flows, interfaces, test plans and results. (25%)
3. Develop business and system knowledge relating to assigned functional areas and demonstrate understanding of the solution and relationships across functional modules and the CRB eco-system integration through successful participation in implementation and use of modifications and enhancements. (20%)
4. Spend time with business partners to support their understanding and use of the processes as defined and evaluate efficiency and success of outcomes to identify opportunities for improvement. And develop an understanding of the business operations, policies and regulatory guidelines affecting them. (20%)
5. Develop an understanding of the business and technical master data models and data governance reporting. (10%)
QUALIFICATIONS
Education
Required: High School diploma or equivalency certificate.
Preferred: Associate's degree or Bachelor's degree in Business Management or related field (i.e.
Accounting, Communications, Mathematics, Computer Information Systems, Engineering, etc.) from an accredited institution.
Experience
Required: Minimum of two (2) years direct work experience performing the Duties & Responsibilities of this position supporting customer service operational use of technology solutions. A college degree from an accredited university may be considered in lieu of one (1) year experience.
Preferred: Experience supporting SAP's CRMB/IS-U solution in one of the respective functions (customer service, billing and rates, finance and credit or device management).
Knowledge/Skills/Abilities (KSA)
Required: Conceptual knowledge of defined business processes. Verbal, written, organizational, analytical, presentation and interpersonal skills with the capacity to interact with team members. Ability to work in a collaborative team environment on fast-paced dynamic projects. Demonstrated ability and competency for continual knowledge development. Knowledge of MS Office Suite.
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