Job Description

Role Overview

Sodexo is seeking a dedicated Patient Experience Manager to join our team of seven managers supporting both Yale New Haven Hospital-York St. and Saint Raphael campuses in New Haven, CT . This role plays a key part in enhancing the patient experience through leadership, training, and operational oversight.

This position is responsible for patient/nursing rounds, frontline team and management customer service training, test tray completion and evaluation of meal service and order taking performance on the units.

Why Join Sodexo?

At Sodexo, we’re committed to delivering exceptional patient experiences while supporting your growth and success within a collaborative team environment

What You'll Do

• Conduct patient and nursing rounds to proactively identify and address service opportunities.

• Provide customer service training to frontline team members and management to ensure outstanding patient interactions.

• Oversee test tray completion and evaluate meal service quality and ordering accuracy on hospital units.

• Manage and execute all training related to tray audits and other associated audits.

• Supervise approximately 25 union staff members, ensuring smooth daily operations.

• Work primarily day shifts with rotating weekends; must be flexible to accommodate business needs.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Experience in healthcare hospitality, patient experience, or food service management preferred.

• Strong leadership skills with the ability to train and motivate staff.

• Excellent communication and interpersonal skills.

• Ability to analyze service performance and implement improvements.

• Flexibility to work varying shifts, including weekends as needed.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form .

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience – 1 year experience in Service Recovery role at large hospitality or hospital environment

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