Job Description

Meet Instinct 👋

Instinct Science is an animal health software company that helps the world’s leading veterinary practices deliver exceptional patient care, improve staff efficiency, and minimize team stress and burnout. Our easy-to-use EMR platform acts as the nerve center for veterinarians, veterinary nurses, and support staff alike, fostering seamless collaboration across teams. With our January 2024 acquisition of VetMedux, a company providing trusted education (Clinician’s Brief) and clinical decision support (Standards of Care™, Plumb's) for veterinarians, Instinct has strengthened our commitment to delivering the mission-critical tools veterinary practices need to care for their patients at the highest level and with the best outcomes.

We’re fueled by compassion! Our team, our customers, and their patients and animal owners matter immensely to us. We put the Customer First; Act with Grace, Not Teeth; Do the Right Things for the Right Reasons; and know that Excellence is in our DNA.

If these values speak to you, you might be a good fit for our GTM Systems Administrator job.

A Sneak Peek of Your Role 🔭 

This job, and the team at Instinct, is remote.

The RevOps Systems Administrator is responsible for the strategic management, optimization, and administration of the RevOps tech stack. This role will lead the planning, implementation, and ongoing enhancement of systems and processes to enable efficient and scalable operations across Marketing, Sales, and Customer Success. The RevOps Systems Administrator will partner with RevOps Leadership to translate business objectives into technology solutions that drive revenue growth, improve team productivity, and deliver actionable insights. A successful candidate will possess a strong blend of technical expertise, project management skills, business acumen, and a passion for optimizing revenue operations.

What You’ll Do 🐱‍💻

• Develop and execute the strategy for the RevOps tech stack, ensuring alignment with overall revenue goals and scalability.
• Oversee the administration, configuration, and integration of key RevOps systems, including but not limited to HubSpot (CRM), Recurly, Intercom, Clay, Wrike, Mixpanel, and Omeda.  
• Lead the translation of complex business requirements into scalable systems architecture, considering both current needs and future growth.    
• Drive continuous improvement of RevOps systems and processes, proactively identifying opportunities to enhance efficiency, automation, and data accuracy.    
• Manage the full lifecycle of systems-related projects, including requirements gathering, solution design, scoping, implementation, testing, and deployment.    
• Ensure the RevOps systems architecture supports robust reporting and analytics, providing valuable insights to drive business decisions across the revenue organization.    
• Establish and enforce data governance policies and procedures to ensure data accuracy, completeness, and consistency across all RevOps systems and tools.    
• Lead the evaluation, selection, and implementation of new technologies to enhance the RevOps tech stack.    
• Create and maintain comprehensive documentation of systems, processes, workflows, and integrations.    
• Develop and deliver systems and technology training programs to RevOps teams to maximize adoption and effectiveness.    
• Build out a team of systems administrators/specialists as the business scales for growth
• Provide hands-on CRM administration and support until a dedicated resource is hired. Tasks include:
  • Manage user accounts and permissions
  • Configure and maintain CRM workflows and automation
  • Provide CRM support and troubleshooting to end-users
  • Ensure data integrity and perform data cleansing

Who You Are 🐱‍💻

• 5+ years of experience in RevOps systems administration and business process operations, with increasing levels of responsibility.
• Expert proficiency in core revenue tech stack technologies, with specialization in Hubspot CRM administration and a willingness to perform hands-on tasks
• Demonstrated experience in designing, implementing, and managing complex RevOps systems architectures.
• Experience leading data integration and data warehousing projects is highly preferred.
• Experience working in a high-growth SaaS company is strongly preferred.  
• Bachelor's degree in a related field (e.g., Information Systems, Business Administration) or equivalent experience.

How Instinct will Care about YOU 🌞

• We offer a supportive and caring work environment.
• We are transparent, open, honest, and empathic, both internally and externally.
• We pay our team well. 
• We offer medical, dental and vision benefits and 401K with match.
• We give our team owner-like flexibility over work and time-off, including time to innovate and Flow State Fridays.
• We offer a generous stipend that can be used for almost anything to allow you to bring your best self to work.
• We offer an incentive bonus plan that recognizes your contribution to Instinct’s success.
• We provide all-expense-paid time throughout the year together, including at our annual retreat.

Base Compensation range for this role is $110,000 - $130,000

Instinct is an equal opportunity employer committed to equality and providing a pleasant work environment free from harassment or discrimination in any form. All employees will be treated equally without regard to race, color, religion, sex, sexual orientation, gender identity, family or parental status, national origin, ancestry, veteran, or disability status.

If you require accommodations throughout any part of the pre-employment process, please contact our People team at peopleteam@instinct.vet

Job Tags

Full time,

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