Sr. Kanban Service Delivery Manager Job at Meijer, Grand Rapids, MI

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  • Meijer
  • Grand Rapids, MI

Job Description

Job Description

As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!

 

Meijer Rewards

  • Weekly pay

  • Scheduling flexibility

  • Paid parental leave

  • Paid education assistance

  • Team member discount

  • Development programs for advancement and career growth

 

Please review the job profile below and apply today!

We are seeking a skilled and experienced Agilist proficient in Kanban methodologies to join our team. The ideal candidate will have a strong background in Kanban, Scrum, and Waterfall methodologies, along with experience working within this capacity supporting an IT network team or previous experience as a network developer, engineer or architect. This role requires the ability to develop Kanban teams to become high performance teams, manage and influence without direct reporting structures, and drive continuous improvement through empirical data and metrics. This is a hybrid position requiring the ability to be in the Grand Rapids Mi office Monday through Wednesday.



 

Key Responsibilities:

  • Ensure that services are delivered as planned and on time.
  • Collaborate with the team to create and manage workflows, set goals, and communicate with customers and stakeholders (engineers, managers, project managers, coordinators, I&O, and larger IT teams) about the status of services.
  • Schedule, align capacity, and manage dependencies to ensure workflows are delivered on time and efficiently.
  • Ensure work is understood and scheduled according to WIP limits, with predictable start and end dates.
  • Initiate regular and continuous improvement activities within the team and across the organization.
  • Monitor the Kanban board to ensure work items are completed regularly and without interruptions.
  • Document and coordinate project work (waterfall date-driven work) with the Kanban board for a single source of truth, accommodating dependencies and timelines.
  • Schedule and conduct regular Kanban team meetings to keep the entire team aligned on work in progress.
  • Focus on delivering value to customers by controlling all work processes and coaching the team on these processes.
  • Communicate with work item owners if tasks are delayed or not completed on schedule.
  • Proactively identify and resolve work disruptions before they occur.
  • Resolve and/or escalate impediments as needed for proper visibility and resolution.
  • Lead conflict resolution within the team, removing any roadblocks to collaboration.
  • Participate in larger IT PI planning events as determined by the governance model.

Required Skills:

  • Experience in Kanban, Scrum, and Waterfall methodologies.
  • Assist team to define and manage WIP limits to prevent bottlenecks and overloading. 
  • Guide teams in identifying root cause of issues and developing effective solutions
  • Helping teams to mature through the use of the Kanban practices, events and maturity model
  • Ability to facilitate work within groups and between teams.
  • Ability to manage and influence without direct reporting structures.
  • Initiative-taking and coaching skills.
  • Ability to drive continuous improvement through empirical data and metrics.
  • Excellent written and verbal communication skills.

Experience:

  • 5-10 years of relevant work experience.
  • 5 plus years of knowledge and experience using agile methodologies to support complex network infrastructure work within core datacenter and remote locations OR 5 plus years working within a network team.
  • 5 plus years expertise in Kanban and flow optimization (WIP, Cycle Times, and Throughput).
  • Kanban, Agile, and Scrum experience/certifications.
  • Experience managing or scheduling work/projects.
  • Experience working within IT projects and teams.
  • Developing Kanban teams to become high performance teams.
  • Experience maturing teams with a maturity model (eg. Kanban Maturity Model (KMM)).

Job Tags

Weekly pay, Work experience placement, Remote job,

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