Job Description

About Us:

Unis accelerates logistics success with our Transportation Management System that offers unparalleled control, visibility, and adaptability. Unis strives in elevating our employees and operations toward new heights of excellence. As client’s partner with us, we focus on more than just a business relationship; it's an opportunity to unlock a world of value-added services that will enhance operational standards and elevate success by unifying our clients’ supply chain networks through superior technology, assets, and information services.

Job Description

Purpose and Scope:

Oversees the operations of a transportation terminal. Their primary responsibility is to ensure the efficient and safe functioning of the terminal while meeting customer service standards and adhering to regulatory requirements.

Responsibilities:

• Responsible for the day-to-day operations of the terminal. This includes overseeing activities such as loading and unloading of cargo, ticketing, passenger boarding, security procedures, maintenance of terminal infrastructure, and ensuring compliance with safety regulations.
• Manage terminal staff, including supervisors, operations personnel, customer service representatives, maintenance workers, and security personnel. This involves scheduling, training, performance evaluation, and ensuring adequate staffing levels to meet operational demands.
• Prioritize customer service by ensuring that passengers, shippers, and other terminal users have a positive experience.
• Implement policies and procedures to streamline processes, address customer inquiries or complaints, and improve overall satisfaction.
• Implement and enforce safety protocols, emergency response procedures, and security measures to protect personnel, passengers, cargo, and terminal facilities from risks such as accidents, theft, vandalism, and terrorism.
• Oversee the terminal's budget, financial resources, and expenditures. They may develop budget plans, monitor expenses, identify cost-saving opportunities, and ensure that financial objectives are met while maintaining operational efficiency.
• Ensure compliance with relevant laws, regulations, permits, and industry guidelines governing terminal operations, safety, environmental protection, and labor practices.
• Strive for continuous improvement by identifying operational inefficiencies, implementing process improvements, adopting new technologies or equipment, and optimizing resources to enhance productivity, quality, and customer satisfaction.

Skills / Qualifications:

• Overseeing daily terminal operations and optimizing workflows for efficiency.
• Leading and motivating a team, managing performance, and fostering a positive work environment.
• Ensuring adherence to safety regulations and industry standards to maintain a safe working environment.
• Providing excellent service, addressing customer issues, and maintaining high satisfaction levels.

Job Competency / Qualifications

Education/ Training:

• Business Administration
• Management
• Operations Management
• Logistics
• Supply Chain Management
• Transportation Management
• Industrial Engineering
• Prefer bachelor's degree in a relevant field.

Technical Requirements:

• Proficiency in using terminal management and logistics software for scheduling, tracking, and reporting. Examples include TMS (Transportation Management Systems) and WMS (Warehouse Management Systems).
• Ability to analyze operational data, generate reports, and use data to make informed decisions. Familiarity with tools like Excel, and possibly more advanced data analytics software.
• Knowledge of the operation and maintenance of terminal equipment such as forklifts, conveyors, and automated systems.

Experience:

• Two years of experience must be supervisory experience gained within five years immediately prior to hire date.
• Supervisory experience must be in bulk storage mobile fuel servicing with emphasis on operations, equipment maintenance and environmental compliance.

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